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This manual seeks to build on the work done in these publications by offering a compilation of good practices in dispute prevention and dispute resolution in public services. The intention is to showcase an array of mechanisms, mostly interconnected, that governments and social partners around the world have developed to minimize and resolve disputes – and especially interest disputes in collective bargaining – in the public services. Specifically, the manual aims to identify approaches and practices around the world which have enabled unions and public sector employers to engage in negotiations regarding wages and conditions of work on a fair footing and with minimal disruption to public services.
The manual is complemented by a training tool (for now only in English): http://www.ilo.org/public/libdoc/ilo/2012/471218.pdf