We've moved to a new site!

Join us at publicservices.international - for all the latest news, resources and struggles from around the world.

We are no longer updating world-psi.org and it will be progressively phased out: all content will be migrated to the new site and old links will redirect eventually.

Report on the follow-up and implementation of the multi-sectoral guidelines to tackle work-related third-party violence

21 November, 2013
On 16 July 2010, EPSU, UNI EUROPA, ETUCE, HOSPEEM, CEMR, EFEE, EUROCOMMERCE, COESS, representing the social partners of the commerce, private security, local governments, education and hospital sectors reached an agreement on multi-sectoral guidelines aimed to tackle third-party violence and harassment at work.

These Guidelines were developed following two major conferences organised with the support of the Commission in March 2008 and October 2009 at which the outcomes of a research on third-party violence were presented along with case studies and joint conclusions. Therefore, these Guidelines build on these initiatives and complement the cross-sectoral Framework Agreement on Harassment and Violence at Work of 26 April 2007.

The aim of the Guidelines is to ensure that each workplace has a results-oriented policy which addresses the issue of third-party violence. The Guidelines set out the practical steps that can be taken by employers, workers and their representatives/trade unions to reduce, prevent and mitigate problems. The steps reflect the best practices developed in our sectors and they can be complemented by more specific and/or additional measures.

Read the report in English


Also see